Payment Terms

01These terms

These terms cover how Azoria (ABN 31 573 683 285) bills for its services and how payments are handled. They form part of our Terms of Service. Where a signed quote or service agreement sets out different pricing or payment arrangements for your project, that document takes precedence.

02Prices, GST, and quotes

Prices are in Australian dollars. Unless a price is expressly stated as GST-inclusive, it excludes GST, and GST is added where it applies. Tax invoices are issued for every payment.

Project work is quoted in writing before it begins, and the quote sets out the scope, the deliverables, and the payment schedule. Work outside an agreed scope is quoted separately before we start it – we do not add charges to an invoice for work you have not agreed to.

Recurring service prices may change. We will give you at least 30 days' notice before a price change takes effect, and it will only apply from your next billing period, so you always have the option to cancel first.

03How card payments are handled

All card payments are processed by Stripe. When you enter card details, they are captured by Stripe's own payment fields and sent directly to Stripe. They do not pass through our servers, and they are not written to our databases, logs, or backups.

We never see, handle, or store your full card number, expiry, or security code. We cannot retrieve them, and we cannot tell them to anyone who asks – including someone claiming to be you. What we can see is what Stripe shows us: the card brand, the last four digits, the expiry, and whether a payment succeeded or failed.

Where you set up a recurring payment, the card is stored by Stripe against a payment method token. We hold the token, which lets us charge your subscription; it is useless outside Stripe and cannot be turned back into a card number. Stripe is certified as a PCI DSS Level 1 service provider, which is the highest level of certification available to a payment processor.

We will never ask you to send card details by email, SMS, or over the phone, and we will never ask for your online banking credentials. If you receive a message that appears to be from us asking for any of those things, it is not from us – please tell us at [email protected].

04Other ways to pay

Bank transfer is available for project invoices and annual plans on request. Our bank details appear on the invoice itself.

Because invoice fraud usually works by sending a convincing-looking change of bank details, we will never email you to say our account has changed. If you receive a message that appears to be from us with new bank details, do not pay it – call us on the number published on this website to confirm first.

05Recurring billing and renewals

Hosting, Azoria Leads, AI agent, and automation services are billed in advance for each period, on the anniversary of your service start date, using the payment method on file. We email a tax invoice each time.

Domain registrations renew on the registry's schedule rather than ours. We will attempt to notify you before a domain renews. If a domain lapses because a renewal payment or instruction was not received in time, recovery may be impossible or may attract registry redemption fees, which are passed on at cost.

There are no lock-in contracts on recurring services. Cancel before your next billing period and you will not be billed again. We do not charge exit fees, and we will help you migrate to another provider.

06Failed and overdue payments

If a recurring payment fails, Stripe will retry it over the following days and we will contact you. Invoices are due on the terms stated on the invoice, which is 14 days from issue unless we have agreed otherwise in writing.

Recurring services are suspended on non-payment. If an invoice for a recurring service remains unpaid past its due date, the service will be suspended – this is automatic rather than a discretion we exercise case by case, and we apply it consistently to everyone.

You will not be caught out by it. We contact you when a payment fails, Stripe retries the card over the following days, and we give you at least 7 days' written notice before the service goes down. By the time a suspension happens you will have heard from us more than once.

Suspension is not deletion. Your data, your website, and your mailboxes are retained for 30 days from the date of suspension, and paying the outstanding amount at any point in that window restores the service in full. There is no reactivation fee – you pay what was already owed and nothing more.

At the end of those 30 days the service is terminated and its data is deleted. We will send a final notice before that happens, so the deletion is never a surprise. Once a service is terminated it cannot be recovered – not by us, and not from backups, which rotate out on their own schedule and are not kept as an archive. If you want a copy of your data but no longer want the service, ask us for an export before the 30 days are up and we will provide it at no charge.

Domains do not follow this timeline. A lapsed domain moves through the registry's own expiry, grace, and redemption stages regardless of anything on this page, and recovering one in redemption attracts a registry fee we pass on at cost.

If you are having trouble paying, talk to us before the deadline. We would far rather arrange something than switch a business off, and almost every one of these is fixable if we hear about it early.

We do not charge interest or late fees on overdue invoices for ordinary delays. Where an account remains unpaid well beyond terms and we have to recover it, reasonable recovery costs may be added.

07Refunds and consumer rights

Nothing in these terms limits your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded. If a service is not delivered with due care and skill or is not fit for its purpose, you are entitled to a remedy regardless of anything on this page.

Beyond those rights: recurring services are refunded pro rata where we cancel or fail to deliver them. Where you cancel mid-period, we do not generally refund the remainder of a period already begun, because the capacity has been provisioned for it – but ask us, because we would rather deal with a genuine case sensibly than argue about a month of hosting.

Amounts already paid to third parties on your behalf and not recoverable by us – domain registry fees in particular – cannot be refunded once the registration is made.

Project work is refundable to the extent it has not been performed. Where a project is cancelled part-way, we invoice for work completed to that point and refund the balance of anything paid in advance.

08Chargebacks and disputes

If you think a charge is wrong, tell us first – most billing errors are our mistake and we will fix them quickly. Raising a chargeback with your bank before contacting us tends to be slower for you and costs us a fee regardless of the outcome.

Where a chargeback is raised on an amount genuinely owed, we may suspend the affected service until it is resolved.

09Contact

Billing questions, invoice copies, and payment method changes: [email protected].