Legal
Terms, Policies & Agreements
Everything that applies to our services, in one place.
Engaging us means these apply to you. The Terms of Service is the master agreement and the others sit under it. Where a signed proposal or service agreement says something different, that document wins. If anything here is unclear, ask us before you sign – we would rather explain it now.
Agreements
The master agreement. Covers hosting, domains, web design, AI agents, liability, and termination, and binds the documents below to it.
What you may and may not do with a service, how abuse reports are handled, and the notice you get before anything is suspended.
Pricing and GST, recurring billing and renewals, how card payments are handled through Stripe, refunds, and overdue accounts.
Our uptime commitment for hosting and Azoria Leads, what is excluded from it, and the service credits available when we miss it.
How to reach us, when we are available, how quickly we respond, how to escalate a complaint, and what we expect from each other.
Privacy and data
What personal information we collect for our own purposes, why, where it is held, and how to access, correct, or complain about it.
How we handle personal information on behalf of clients – purpose limitation, AI workflows, security, breach notification, and getting your data back.
Every third-party provider we use to deliver our services, what each one does, and the country it operates from.
Registry rules
The rules governing .au domain names, including the eligibility criteria every registrant must meet and continue to meet. Published by auDA.
The agreement you enter into as the registrant of a .au domain. Registered through Synergy Wholesale, our upstream registrar, and binding on you directly.
The equivalent agreement for .com, .net, and other generic domains, also through Synergy Wholesale.
What you are entitled to and responsible for as the registrant of a generic domain, including keeping your contact details accurate. Published by ICANN.
Questions about any of these can be sent to [email protected].