- Where are the servers?
- In Australia. Your site and its backups stay onshore, which keeps latency low for Australian visitors and keeps the answer simple when a client asks where their data lives.
- Can you migrate my existing site?
- Yes, and it is usually included. We copy the site, test it on the new server before anything changes, then cut the DNS over so visitors do not land on a broken page mid-move.
- Will there be downtime when I move?
- Almost never. The site runs in both places while DNS propagates, so traffic drains from the old host rather than falling off it. Email needs a little more planning, and we walk you through that part.
- Is SSL really included?
- Yes, on every plan, renewed automatically. A certificate is not an upsell – a site without one is marked insecure in every browser.
- What does the 99.9% uptime SLA actually mean?
- It is a written commitment with a remedy attached, not a slogan. What counts as downtime, what is excluded, and how to claim are set out in our Service Level Agreement.
- What if I want to leave?
- We help you migrate out. No lock-in contracts, and no holding your domain or your files hostage to make leaving difficult.