Smart Hands
Your engineer is in Sydney. The rack is in Malaga.
Data centre smart hands and remote hands in Perth
For teams who run infrastructure in Western Australia without anyone standing in it. We attend the facility, work to your runbook, stay on the call, and send back photos, serials, and config as-left the same day.
01What we do in the room
The half of the job a remote session can't reach
Everything else you can do from a desk. This is the part that needs a person in the aisle, and flying one across the country for a failed drive is a poor use of a Tuesday.
01
Hardware swaps
Failed drives, PSUs, fans, optics, and line cards replaced under your direction, with the faulty part boxed and labelled for RMA.
02
Reboots and console
Power cycles in the right order, and a console cable into the unit that stopped answering so your engineer can see what the network can't.
03
Patching and moves
Ports moved, cross-connects coordinated with the facility, and every change photographed and recorded against the port it landed on.
04
Installs and returns
New equipment received at the dock, racked and brought up, and old equipment de-racked and staged for collection.
05
Live change-window work
On a call with your engineer for the length of the window, working through the runbook step by step and confirming as we go.
06
Eyes on site
Someone to confirm what the monitoring is claiming: which lights are on, what the display says, whether the thing is even in the rack any more.
02Where and how
Perth is a long way from everywhere else
It is the most isolated major data centre market in Australia, which is exactly why remote teams end up needing someone local. Perth colocation largely runs through NEXTDC P1 in Malaga and P2, alongside private comms rooms and on-premise server rooms.
Access
Sponsored onto your account
You authorise us as your representative and the facility runs its own induction and identity checks – the standard route for a contractor attending on a customer's behalf. It takes lead time, so raise it early. Access paperwork is the most common reason a data centre visit slips a day.
Working
On your call, in your window
We read the runbook before the day, stay on the call while the window is open, and stop and ask when what's in the rack doesn't match what's on the page. Escalation comes back to you, never to your client.
Installing rather than fixing? See rack and stack and server installation.
03FAQ
Questions we get asked
- Which Perth data centres do you attend?
- Whichever one your equipment is in. Perth colocation largely runs through NEXTDC P1 in Malaga and P2, alongside private comms rooms and on-premise server rooms, and the job is the same shape in all of them.
- How does site access work?
- You authorise us onto your account as your representative and the facility runs its own induction and identity checks. That is the standard process for a contractor attending on a customer's behalf. Access takes lead time, so tell us early – it is the single most common reason a visit slips.
- Can you join a call while you're in the rack?
- Yes, and it is usually the fastest way to work. Your engineer stays on the phone or a video call, we are the eyes and hands at the other end, and decisions get made in the moment instead of over email the next day.
- Do you work inside our change window?
- Yes, including overnight and weekends. We read the runbook beforehand and raise anything ambiguous before the day rather than discovering it at 2am in a cold aisle.
- What happens if the runbook doesn't match reality?
- We stop and call you. Improvising in someone else's rack is how a routine swap becomes an outage. Escalation comes back to you, never to your client.
- What do we get afterwards?
- Photos, serial numbers, port and power assignments, config as-left, and notes on anything unexpected – in whatever format your ticketing system wants, the same day.
Need hands in a Perth facility?
Tell us the site, the rack, and the window. We'll confirm whether we can take it, what access you'll need to arrange, and what it costs.