Terms of Service

01These terms

These terms apply to services provided by Azoria: web hosting, domain registration, website design and development, and autonomous AI agent services. By engaging us or using our services, you agree to them. Where a signed proposal or service agreement exists for your project, that document takes precedence over these terms.

Five other documents form part of these terms and apply to you as well: our Acceptable Use Policy, our Payment Terms, our Service Level Agreement, our Data Processing Agreement (where we handle personal information for you), and our Privacy Policy. All of them, together with the registry rules that apply to domains, are listed at azoria.com.au/legal.

02Accounts and acceptable use

You are responsible for keeping your account credentials secure and for the content and activity on your services, including activity by anyone you give access to. What is and is not permitted is set out in our Acceptable Use Policy, which forms part of these terms and covers suspension, abuse reports, and the notice you get before we act.

03Hosting

Hosting plans are described on our website, with resources as listed for each plan. Plans are backed by a 99.9% uptime commitment under our Service Level Agreement, which forms part of these terms and sets out what counts as downtime, what is excluded (including scheduled maintenance we notify you about in advance), and the service credits available when we fall short. We take daily backups as a service-recovery measure; you remain responsible for keeping your own copies of critical data.

04Domains

We register domains through Synergy Wholesale, our upstream registrar. When we register a domain for you, you become its registrant and enter into a registrant agreement directly – the .au Registrant Agreement for .au domains, or the gTLD Registrant Agreement for .com, .net and similar. Both are listed at azoria.com.au/legal, along with auDA's policies and ICANN's statement of registrant benefits and responsibilities. These bind you regardless of anything in our terms, and we cannot vary them.

For .au domains you must meet auDA's eligibility criteria and continue to meet them for as long as you hold the name. You warrant that the registrant details you give us are accurate and that you will keep them current – an out-of-date registrant contact is the usual reason a domain is lost, because the renewal warning goes to an address nobody reads.

Domains renew on their registry schedule rather than ours. If a domain lapses because renewal instructions or payment were not received in time, recovery may not be possible or may incur registry redemption fees, which we pass on at cost.

05Web design projects

Project scope, deliverables, timelines, and pricing are set out in a written quote before work begins. On full payment, you own the website we build for you, excluding third-party components which remain under their own licences.

06AI agent services

AI agents operate under rules you define and approve, and run on our own servers in Australia. You are responsible for reviewing agent output that is sent to your customers or filed in your systems, particularly during the initial period after go-live. We configure and monitor agents with reasonable care, but automated output can contain errors and the agent's actions on your behalf remain your responsibility.

Language model requests are routed through OpenRouter to third-party model providers, whose retention and training terms are their own and are published in OpenRouter's model registry. You control what goes into an agent, and we are not responsible for the consequences of sensitive information being put into one – by you, your staff, or your customers. Our Data Processing Agreement and Acceptable Use Policy set out what this means in practice and what to do if you need a workflow that handles sensitive information.

07Payment

Prices are in Australian dollars and exclude GST unless stated otherwise. Recurring services are billed in advance, and there are no lock-in contracts: you can cancel before your next billing period, and we will assist with migration to another provider.

Recurring services are suspended on non-payment. Where an invoice remains unpaid past its due date the service will be suspended, after we have contacted you and given you at least 7 days' written notice. Your data is retained for 30 days from suspension and paying the outstanding amount restores the service, with no reactivation fee. At the end of those 30 days, after a final notice, the service is terminated and its data deleted. Our Payment Terms set out the full sequence.

Card payments are processed by Stripe. Card details are captured by Stripe directly – they do not pass through our servers and we never see or store them. Our Payment Terms set out billing cycles, renewals, refunds, and what happens if an invoice goes unpaid, and form part of these terms.

08Your customers' information

Where a service we provide involves us holding personal information about your customers – enquiries through a website we host, records in Azoria Leads, data an AI agent works with – we hold it on your behalf and handle it only to run that service for you. We do not use it for our own purposes, sell it, market to the people in it, or use one client's information for another's.

The detail is in our Data Processing Agreement: what we do with it, who our sub-processors are, which countries it is held in, what happens if there is a breach, and how you get it back or have it deleted. It applies automatically – you do not need to sign a separate copy.

Deciding what is collected and why remains yours, and so does having a privacy policy and collection notices that describe it accurately. We provide standard wording to make that easier, but the obligation is yours.

09Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, including consumer guarantees that cannot be excluded. Subject to those rights, our liability for any claim arising from a service is limited to resupplying the service or refunding the amount paid for it in the period the issue occurred, and we are not liable for indirect or consequential loss.

10Termination and changes

Either party may end an ongoing service with notice before the next billing period. We may update these terms from time to time; material changes will be notified to active clients and the current version will always be published on this page. These terms are governed by the laws of Western Australia.

11Contact

Questions about these terms can be sent to [email protected].